Chapter-1 / Q-1. Why should one study operations management?
Chapter-1 / Q-2. Identify four people who have contributed to the theory and techniques of operations management.
Chapter-1 / Q-3. Briefly describe the contributions of the four individuals identified in the preceding question.
Chapter-2 / Q-1.Based on the description and analyses in this chapter, would Boeing be better described as a global firm or a transnational firm? Discuss
Chapter-2 / Q-2. List six reasons to internationalize operations
Chapter-2 / Q-3. Coca-Cola is called a global product. Does this mean that Coca-Cola is formulated in the same way throughout the World? Discuss
Chapter-3 / Q-1. Give an example of a situation in which project management is needed.
Chapter-3 / Q-2. Explain the purpose of project organization.
Chapter-3 / Q-3. What are the three phases involved in the management of a large project?
Chapter-6 / Q-1. Explain how improving quality can lead to reduced costs.
Chapter-6 / Q-2. As an Internet exercise, determine the Baldrige Award criteria. See the Web site www.nist.gov/baldrige/.
Chapter-6 / Q-3. Which 3 of Deming’s 14 points do you think are most critical to the success of a TQM program? Why?