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INSTRUCTIONS:

You are the owner of Miss Twinkle’s Treats, a small bakery in Richmond, British Columbia. The delicious cakes, squares, cookies, and breads that Miss Twinkle’s is known for are made from scratch daily at your location on the outskirts of the city. Although you operate a small storefront, most of your business comes from supplying local restaurants and coffee shops with your tantalizing treats. You own a small truck that is used to deliver orders to your customers throughout the Vancouver and Richmond area. Although Miss Twinkle’s is financially successful, rising costs have severely undercut your profits over the past few months. You know that you are not the only business owner dealing with rising prices — many of your suppliers have raised their prices over the last year. Specifically, the higher price of wheat and sugar has resulted in a drastic increase in your production costs. Previously, you did not charge for deliveries made to your wholesale clients. However, you now feel that you have no choice but to add a delivery charge to each order to cover your increased costs and the rising price of gas.

Your Task: As the owner of Miss Twinkle’s Treats, write an email to your clients in which you announce a $20 charge per delivery. See if you can come up with an offer or special to placate your customers. Use the indirect writing strategy and explain your reasons for introducing the new charge.

 

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