Description

Many service companies collect data via a follow-up survey of their customers. For example, to ascertain customer sentiment, Delta Air Lines sends an e-mail to customers immediately following a flight. Among other questions, Delta asks:

How likely are you to recommend Delta Air Lines to others?

The possible responses are:

Definitely Will	Probably Will	May or May Not	Probably Will Not	Definitely Will Not
○	○	○	○	○

Get Homework Help Now