Instructions
You manage an employee whose performance and behavior has undergone considerable change in a few weeks’ time. Before change became noticeable, she was steady and reliable for nearly three years. Although she was not a stellar performer, her work has always been acceptable. The employee is well-liked in the department. In the last eight to ten weeks, she has been absent and tardy more times than in the previous three years of employment. She has recently made several serious errors. Consequently, you are concerned about the potential effects on the quality of the department’s output. During the past two week you have taken a wait-and-see approach hoping that her problem, whatever it may be, would go away. However, no improvement has been forthcoming and you feel you need to do something. Describe the approach you will use when confronting this individual and trying to resolve her apparent problems.