3 April, 2024
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Part 1
Scorecard Areas
Develop 2-3 strategic objectives for each of the four balanced scorecard areas. Remember to use the SMART method to create your objectives. One example has been provided in each scorecard for you.
| Financial Objectives | Measures | Targets: Timeline/Metrics |
| Example: Increase market share | Total Revenue | Increase 5% in first year |
| Customer Objectives | Measures | Targets: Timeline/Metrics |
| Example: Increase customer value | Increase profit contribution per customer | Increase 5% in first year |
| Internal Business Process Objectives | Measures | Targets: Timeline/Metrics |
| Example: Decrease lead times for new contract implementation | Project implementation time frames | Decrease time by 3% in first year |
| Learning and Growth Objectives | Measures | Targets: Timeline/Metrics |
| Example: Decrease employee turnover | Facilitate regular training and opportunities for development | Reduce by 4% in first year |
Part 2
Balanced Scorecard Summary
Write a 175- to 350-word summary in which you:
- Explain why these objectives are appropriate for the project.
- Explain why these metrics and timelines are appropriate for your strategic plan.
Format any references according to APA guidelines.
Begin your summary on a new line below.
References
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