CHAPTER-1: Operations & Productivity
Q-1. Why should one study operations management?
Q-2. Identify four people who have contributed to the theory and techniques of operations management.
Q-3. Briefly describe the contributions of the four individuals identified in the preceding question.
Q-4. Figure 1.1 outlines the operations, finance/accounting, and marketing functions of three organizations. Prepare a chart similar to Figure 1.1 outlining the same functions for one of the following:
a. a newspaper
b. a drugstore
c. a college library
d. a summer camp e. a small costume-jewelry factory
Q-5. Answer Question 4 for some other organization, perhaps an organization where you have worked.
CHAPTER-2: Operations Strategy in a Global Environment
Q-1. Based on the description and analyses in this chapter, would Boeing be better described as a global firm or a transnational firm? Discuss?
Q-2. List six reasons to internationalize operations.
Q-3. Coca-Cola is called a global product. Does this mean that Coca-Cola is formulated in the same way throughout the World? Discuss?
Q-4. Define Mission?
Q-5. Define Strategy?